Upon placement of an order with In All Honesty, customers will receive an email of confirmation of the order. If you wish to alter an order (i.e. longer, bigger bust, etc), please email firstname.lastname@example.org immediately after placing the order. Once an order has been shipped, customers will receive a confirmation email with a USPS tracking number.
Please note, an order placed for multiple items will send out all at once unless otherwise notified. Please allow 1-2 weeks front he time of purchasing for order processing. Given the made to order nature of our products, some items may take longer than others, while we strive for everything to be sent out in the same week the order was placed. In All Honesty reserves the right to cancel and refund any order, at any time, for any reason.
In All Honesty offers the following shipping methods and estimated transit times:
- USPS Standard .............................. 1 - 2 weeks
- USPS Expedited ........................ Within 1 week
(please email email@example.com to communicate on any order)
All transit times begin after product is processed. Estimated transit time for international shipment assumes normal customs approval without delay. All shipping methods are not available for all destinations.
Returns & Exchanges
Orders may be returned or exchanged within five (5) days of the original order's arrival. Merchandise must be in unworn condition and must retain, intact and undisturbed, any security tags, labels, seals, stickers, or any other form of usage indicator that were in place on the merchandise when it was shipped.
Orders that have been custom made with instructions from the buyer are final sale. In order to return or exchange, merchandise, it must be carefully enclosed in its original packing, include all original packaging and documentation, and be packed and shipped in such a way as to adequately protect the delicate contents inside.
We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use or abuse. Goods that are returned without their original packaging will not be accepted. Merchandise received by a customer as a result of an exchange is not considered a new or original order, and may only be re-exchanged at the discretion of In All Honesty Customer Service. In All Honesty is not responsible for shipping charges on returned or exchanged merchandise. We are not responsible for packages lost or damaged during shipment for exchange.
If an item is eligible for return or exchange, within five (5) days of your original orders arrival, after following the above indications, please email firstname.lastname@example.org to indicate why the shipment needs to be returned, and an In All Honesty member will respond with the address to send it to.
Within your shipment you must also include a brief note that contains (1) your name, (2) best contact email, (3) best contact phone, (4) your order number, (5) if you wish to return or exchange and the reason for doing so, (6) in the event of exchange please indicate the item you would like to exchange your order for, and (7) the address for where your exchanged item should be shipped.
Upon receipt of your shipment, a member of our customer service team will contact you in order to process your return or exchange, and to address any issues of availability, difference in cost, and shipment. Upon the completion of that processing, your return or exchange will be processed and/or shipped. We do not guarantee the availability of any items for exchange. Availability is determined only upon the completion of exchange processing. If the item you wish to exchange your original order for is not available, you may have the option of receiving a store credit for a future purchase.
To expedite your return or exchange process, in addition to the instructions above, please feel free to also contact us at email@example.com. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible. For example, issues such as reserving product availability or expediting processing, may sometimes be offered via personal communication with our team. Any such actions are subject to In All Honesty team discretion and availability.
In the event that you receive an incorrect or faulty item, please notify us within five (5) days of the items delivery and we will gladly refund or exchange your order for a correct or non-faulty item. Merchandise will be deemed faulty only if it is determined that it was faulty at its time of shipment, or if it were damaged during its time in transit. Merchandise damaged after delivery are not considered faulty, and therefore would not be eligible for refund or exchange.
In All Honesty is not responsible for damaged or stolen merchandise after delivery has taken place. If you receive incorrect or faulty merchandise, please contact us via email at firstname.lastname@example.org within five (5) days of your items delivery. In your message please include (1) your name, (2) best contact email, (3) best contact phone, (4) your order number, (5) a description of the defective nature of your order (6) and the address for where your exchanged item should be shipped. Soon, a member of the In All Honesty Customer Support team will contact you to process your request. Processing procedure and evaluation of claims will be at In All Honesty discretion. Once the legitimacy of your concerns are confirmed by our team, your request will be processed and remedied ASAP. In returning incorrect or faulty merchandise, all of the standard rules of our Return Policy will apply. We cannot guarantee that items will be in stock at any time. In the event that your original order is no longer in stock, you may receive a refund, store credit, or exchange for another item. Since all situations vary, our team will make efforts to accommodate your specific needs as much as possible.